Refund policy

We want you to love your socks! If you’re not completely satisfied with your purchase, we’re here to help.

Returns

• Socks may be returned within 30 days of delivery.
• Items must be unworn, unwashed, and in their original packaging.
• We do not accept worn socks as returns under any circumstances due to hygiene reasons.
• For hygiene reasons, we cannot accept returns of socks that have been worn or tried on without protective packaging.

Exchanges

Need a different size or style? We’re happy to offer exchanges within 30 days, subject to stock availability.

• Exchange items must also be unworn and in original condition.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.

• Approved refunds will be processed to your original payment method within 5–10 business days.
• Original shipping costs are non-refundable unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your socks arrive damaged or you received the wrong item, please contact us within 7 days of delivery with your order number and a photo of the issue. We’ll make it right as quickly as possible.

For any returns or refund enquiries, please contact us at info@sockworld.co.uk